Furniffy Refund Policy

At Furniffy, we want you to love every piece of jewellery you order. If something isn’t right, we’ll make it right.

1. Delivery Timeframe

• Orders to Germany are delivered within 4–9 business days.
  
• If your order has not arrived within 30 calendar days from shipment, you are eligible to request a refund.
  

2. When Refunds or Replacements Are Offered

We gladly offer a refund or free replacement if:

• The item arrives damaged, defective, or faulty.
  
• You receive the wrong item.
  
• Your order is lost in transit or does not arrive within the promised timeframe.
  

3. What Is Not Eligible

We cannot issue refunds or replacements in these cases:

• Change of mind or deciding you no longer want the item.
  
• Incorrect shipping address provided by the customer.
  
• Orders that are still within the estimated delivery timeframe (4–9 business days).
  
• The issue is a minor color/size variation that was shown in the product listing, unless it affects function.

4. Proof Required

To request a refund or replacement, please provide:

• Your order number.
  
• Clear photos/videos of the issue (for damage, defects, wrong item, missing parts).
  
• In cases where tracking shows “delivered” but you did not receive it, we may request a non-delivery certificate from your local post office.
  
• Contact us at Support@furniffy.com or the live chat within 7 days of receiving your order (or within 30 days if your item has not arrived).
  
• Include your order number and clear photos/videos showing the issue (if applicable).
  
• Once we’ve reviewed your request, we’ll issue a refund or send a replacement.
  

5. Returns

• In most cases, returns are not required.
  
• If we do need the item returned, our team will provide clear instructions.
  

6. Refund Processing

• Approved refunds are issued to your original payment method.
  
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
  

Furniffy Return Policy

Last updated: September 20, 2025

At Furniffy, we’re committed to making sure you love your jewellery. Since our products are shipped directly from our fulfillment partners, we handle returns carefully to ensure a smooth process.

1. Eligibility for Returns

We accept returns only in the following situations:

• You received the wrong item.
  
• The item arrived damaged or defective.
  
• A return was specifically requested and approved by our support team.
  

⚠️ Please note: Returns for “change of mind” or “no longer wanted” are not accepted.

2. Timeframe

• You must contact us within 7 days of receiving your order to request a return.
  
• All return requests must include your order number and clear photos/videos of the item.
  

3. Return Process

1. Contact us at Support@furniffy.com or through live chat with your order details and the reason for return.
   
2. If your return is approved, we’ll provide you with the return instructions.
   
3. Once we confirm the return, we’ll arrange for either a replacement or refund according to your case.
   

4. Important Notes

• In most cases, items do not need to be returned due to high international shipping costs. Instead, we typically resolve issues with a replacement or refund.
  
• If a return is required, you’ll be given the correct return address and instructions by our support team. Please do not send items back to the sender address on the package.
  
• Returned items must be unused and in their original packaging.

Questions?

If you have any issues or concerns, reach out to us anytime at Support@furniffy.com or through live chat— our customer support team is always ready to help.